The institution is keen to address grievances and has a systematic mechanism. Students have multiple channels to raise their grievances including the course facilitator, class tutor, head of the department, campus manager, hostel warden, principal, and the web portal. The grievances are classified into academic and support facilities for ease of addressing the same.
1. ACADEMIC GRIEVANCES
Students can approach the course facilitator, class tutor, head of the department, controller of examination, IQAC, and principal, and make use of the web portal for raising their academic-related concerns. The grievances will be categorized into college and university level for further proceedings.
A.COLLEGE LEVEL
The department bodies, academic council, and board of advisors are the authority to address the grievances related to college-level grievances. If a student raises any concerns such as the marks he/she scored for any paper is not up to his/her expectations, the student can opt for revaluation through a letter within seven days of declaring the results. The students can also make use of the web portal or suggestion box. The principal, IQAC, and Controller of Examinations continuously observe every process of grievance redressals and make necessary rectifications. The action taken on the grievances will be communicated to students within a stipulated time period.
A.UNIVERSITY LEVEL
The grievances related to syllabus, curriculum, and end-semester University examinations such as syllabus updation, exam, revaluation, duration, and relevance of the question are collected by the principal through the HoDs and Controller of Examination, and the same is communicated to the exam section of the affiliated University. The university section officer of the college will take necessary follow-ups and the same will be communicated to the students on time. The college committee also work towards the concerns related with universities.
2. SUPPORT FACILITY-RELATED GRIEVANCES
The administrative body of the institution headed by the campus manager is the authority to address the grievances related to support facility-related grievances. If a student raises any concerns about the facilities such as the hostel, classrooms, and others, he/she can approach the campus manager directly, or else through the class tutor, HoD, IQAC, and principal. The students can also make use of the web portal or suggestion box. The campus manager, principal, and IQAC continuously observe every process of grievance redressal and make necessary rectifications. The action taken on the grievances will be communicated to students within a stipulated time period.